Customer Care:

Frequently Asked Questions

Where do you ship from?

Our items ship from the United States through a network of ethical suppliers, artisan partners, and print providers. We prioritize small-batch production, fair-trade collaborations, and sustainable fulfillment whenever possible.

Do you offer custom or bulk orders?

Yes! We welcome custom collaborations, corporate gifting, and brand partnerships that align with our values.
Email us at info@TeyoliaDeLanda.com with the subject line “CUSTOM REQUEST” to start the conversation.

Is your packaging eco-friendly?

Yes. We use minimal, recyclable, and biodegradable materials whenever possible.
Our goal is to protect both your order and the planet by reducing unnecessary waste and plastic.

Are your designs original?

Absolutely. Every design is created in-house by Teyolía de Landa or in partnership with handpicked artists, artisans, and cultural collaborators.
Each piece reflects the values of heritage, intentional design, and sacred creativity.

Do you work with Indigenous or global artisan partners?

Yes. Many of our collections include items sourced through cooperatives and small collectives that support Indigenous communities, women-led workshops, and underserved makers around the world.
We honor these partnerships through ethical trade agreements and respectful storytelling.

Because of these relationships, some products are final sale and may not qualify for returns — but we’ll always work with you if there’s a concern.

How long does shipping take?

Most orders ship within 2–5 business days.
Made-to-order or artisan-produced items may take longer, depending on the vendor’s production schedule.
You’ll receive an email with tracking information once your order ships.

Do you ship internationally?

At this time, we only ship within the United States.
We’re working to expand ethical logistics to other regions soon — sign up for our newsletter to stay updated.

Do you offer returns or exchanges?

We accept returns or exchanges on unused, non-custom items within 14 days of delivery.
Due to our ethical sourcing agreements and the handmade nature of many of our products, certain items may be final sale.
If you experience any issue, please contact info@TeyoliaDeLanda.com — we’ll do our best to find a compassionate resolution.

What if my order arrives damaged?

If your item arrives damaged, please email us within 48 hours of delivery with photos and your order number.
We’ll guide you through next steps — whether that’s a replacement, refund, or carrier claim.

Can I include a gift message or special packaging?

Yes! You can add a gift note or request eco-conscious gift wrapping by emailing us right after checkout.
We love helping you create meaningful gifting experiences.

Still have questions?

We’re happy to help.
📧 Email us at info@TeyoliaDeLanda.com
Please include a clear subject line such as “CUSTOMER HELP” or “CUSTOM REQUEST.”

We'd love to hear from you! Here are the ways you can reach us:

Website URL:

E-mail:

Mailing Address: 7415 W. 63rd Street, Unit 7, Summit, IL 60501

Trade Name: Off Leash Designs, LLC dba Teyolia De Landa

Shipping Policy

Processing & Fulfillment

Most orders are processed within 2–5 business days.

Custom, made-to-order, or pre-order items may require additional time.

All orders are printed or handmade on demand and are processed Monday through Friday, excluding weekends and holidays. During high-volume periods (sales, holidays, etc.), order processing may take longer.

You will receive an email notification once your order has shipped, including a tracking number. Tracking details typically become active within 24–48 hours.

Shipping Rates & Delivery Estimates

We currently ship within the United States only.

Standard Shipping:

Estimated delivery time: 5–8 business days (after processing)

Please note: Delivery times are estimates and not guaranteed. Delays due to weather, carrier issues, or other unforeseen circumstances are outside our control.

Carrier Delays & Liability

Once your order is handed to the shipping carrier, Off Leash Designs, LLC / Teyolía de Landa is not responsible for delays, lost packages, or damage during transit.

If your package is lost or damaged, please contact the carrier directly to file a claim.

Be sure to retain all original packaging and damaged items as required by the carrier for claims.

Customs, Duties, & Taxes

All prices are listed in USD.

Off Leash Designs, LLC and Teyolía de Landa are not responsible for taxes, duties, or additional fees imposed after shipment. These are the responsibility of the customer.

Returns & Exchanges

If you are not completely satisfied with your purchase, please contact us within 14 days of delivery.

We accept returns or exchanges on unused, non-custom items only.

Custom, made-to-order, or sale items are final sale and cannot be returned or exchanged.

To initiate a return or exchange:

Email info@TeyoliaDeLanda.com
Include “CUSTOMER CONCERN” in the subject line for priority assistance
Provide your order number, reason for return, and photos if applicable

Once approved, you’ll receive instructions for returning your item.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

IMPORTANT NOTE: Ethical Sourcing & Return Exceptions

Many of our partners are ethical cooperatives, tribal artisans, and small independent makers from underserved communities around the world. These vendors work under fair trade and sustainable practices, and as part of those agreements, some items are final sale and not eligible for return.

We honor these partnerships and the cultural integrity they represent. However, because your satisfaction matters deeply to us, if there is a concern or a situation that requires review, please contact us directly. We will do our best to find a thoughtful resolution that respects both our customers and our artisan partners.

For any shipping or order-related questions, please reach out:

📧 info@TeyoliaDeLanda.com

(Include “CUSTOMER HELP” or “CUSTOMER CONCERN” in the subject line.)