Policies:

Shipping Policy

Processing & Fulfillment

Most orders are processed within 2–5 business days.

Custom, made-to-order, or pre-order items may require additional time.

All orders are printed or handmade on demand and are processed Monday through Friday, excluding weekends and holidays. During high-volume periods (sales, holidays, etc.), order processing may take longer.

You will receive an email notification once your order has shipped, including a tracking number. Tracking details typically become active within 24–48 hours.

Shipping Rates & Delivery Estimates

We currently ship within the United States only.

Standard Shipping:

Estimated delivery time: 5–8 business days (after processing)

Please note: Delivery times are estimates and not guaranteed. Delays due to weather, carrier issues, or other unforeseen circumstances are outside our control.

Carrier Delays & Liability

Once your order is handed to the shipping carrier, Off Leash Designs, LLC / Teyolía de Landa is not responsible for delays, lost packages, or damage during transit.

If your package is lost or damaged, please contact the carrier directly to file a claim.

Be sure to retain all original packaging and damaged items as required by the carrier for claims.

Customs, Duties, & Taxes

All prices are listed in USD.

Off Leash Designs, LLC and Teyolía de Landa are not responsible for taxes, duties, or additional fees imposed after shipment. These are the responsibility of the customer.

Returns & Exchanges

If you are not completely satisfied with your purchase, please contact us within 14 days of delivery.

We accept returns or exchanges on unused, non-custom items only.

Custom, made-to-order, or sale items are final sale and cannot be returned or exchanged.

To initiate a return or exchange:

Email info@TeyoliaDeLanda.com
Include “CUSTOMER CONCERN” in the subject line for priority assistance
Provide your order number, reason for return, and photos if applicable

Once approved, you’ll receive instructions for returning your item.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

IMPORTANT NOTE: Ethical Sourcing & Return Exceptions

Many of our partners are ethical cooperatives, tribal artisans, and small independent makers from underserved communities around the world. These vendors work under fair trade and sustainable practices, and as part of those agreements, some items are final sale and not eligible for return.

We honor these partnerships and the cultural integrity they represent. However, because your satisfaction matters deeply to us, if there is a concern or a situation that requires review, please contact us directly. We will do our best to find a thoughtful resolution that respects both our customers and our artisan partners.

For any shipping or order-related questions, please reach out:

📧 info@TeyoliaDeLanda.com

(Include “CUSTOMER HELP” or “CUSTOMER CONCERN” in the subject line.)

Privacy Policy

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

📜 Terms of Service – Teyolia de Landa

Effective Date: October 11, 2025

Welcome to Teyolia de Landa. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully, as they outline your rights and responsibilities when engaging with our brand.

1. Overview

This website is operated by Teyolia de Landa. Throughout the site, the terms “we,” “us,” and “our” refer to Teyolia de Landa. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms

You must be at least the age of majority in your state or province of residence to use this site.
You may not use our products for any unlawful or unauthorized purpose.
You agree not to transmit any worms, viruses, or destructive code.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Prices for our products are subject to change without notice.
We may modify or discontinue the Service (or any part of it) without notice.

4. Product Information & Availability

Each item is crafted with care and described as accurately as possible. However, variations in color, texture, or material may occur.
We reserve the right to limit the sales of our products

Availability & Stock

- We make every effort to keep our inventory updated, but certain items may become unavailable without notice. We reserve the right to discontinue any product at any time.
Pricing & Errors
- All prices are subject to change without notice. In the event of an error in pricing, description, or availability, we reserve the right to correct the error and cancel or refuse any orders placed under incorrect information.
Quantity Limits
- We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Product Representation
- We strive to display our products as accurately as possible, but we cannot guarantee that your device’s display of color or detail will perfectly reflect the actual product.
Right to Modify

- We reserve the right to modify or discontinue products without prior notice.

🚚 Shipping Policy – Teyolia de Landa

Processing Times

Each order is prepared with care and intention. Please allow 2–4 business days for processing before shipment.
During peak seasons or product launches, processing may take slightly longer.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and order weight.
Estimated delivery times will be provided at checkout. Please note these are estimates and not guarantees.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.
You may also view your order status anytime by logging into your account.

International Shipping

We currently ship to select international destinations. Customs duties, taxes, and fees are the responsibility of the customer.

🔄 Returns & Refunds Policy – Teyolia de Landa

Our Commitment
We want you to feel aligned with every piece you bring into your rituals. If something isn’t right, we’ll work with you to make it so.

Eligibility

Returns are accepted within 14 days of delivery.
Items must be unused, in original condition, and in original packaging.
Certain items (ritual kits with consumables, custom or final sale items) are not eligible for return.

Process

Contact Us
Reach out at [insert email] with your order number and reason for return.
Return Authorization
We will provide you with return instructions and, if applicable, a return authorization number. Unauthorized returns will not be accepted.
Packaging & Shipping
Items must be returned in their original packaging and condition. Please ensure they are securely packed to prevent damage in transit. Unless otherwise specified, customers are responsible for return shipping costs.
Inspection & Approval
Once your return is received, we will inspect the item(s) to ensure they meet our eligibility requirements. You will be notified of approval or rejection within 5–7 business days.
Refund or Exchange

Refunds: If approved, a refund will be issued to your original payment method within 7–10 business days.
Exchanges: If you prefer an exchange, we will confirm availability and ship your replacement once the original item is received and approved.