FAQ
Frequently Asked Questions
Where do you ship from?
Our items ship from the United States through a network of ethical suppliers, artisan partners, and print providers. We prioritize small-batch production, fair-trade collaborations, and sustainable fulfillment whenever possible.
Do you offer custom or bulk orders?
Yes! We welcome custom collaborations, corporate gifting, and brand partnerships that align with our values.
Email us at info@TeyoliaDeLanda.com with the subject line “CUSTOM REQUEST” to start the conversation.
Is your packaging eco-friendly?
Yes. We use minimal, recyclable, and biodegradable materials whenever possible.
Our goal is to protect both your order and the planet by reducing unnecessary waste and plastic.
Are your designs original?
Absolutely. Every design is created in-house by Teyolía de Landa or in partnership with handpicked artists, artisans, and cultural collaborators.
Each piece reflects the values of heritage, intentional design, and sacred creativity.
Do you work with Indigenous or global artisan partners?
Yes. Many of our collections include items sourced through cooperatives and small collectives that support Indigenous communities, women-led workshops, and underserved makers around the world.
We honor these partnerships through ethical trade agreements and respectful storytelling.
Because of these relationships, some products are final sale and may not qualify for returns — but we’ll always work with you if there’s a concern.
How long does shipping take?
Most orders ship within 2–5 business days.
Made-to-order or artisan-produced items may take longer, depending on the vendor’s production schedule.
You’ll receive an email with tracking information once your order ships.
Do you ship internationally?
At this time, we only ship within the United States.
We’re working to expand ethical logistics to other regions soon — sign up for our newsletter to stay updated.
Do you offer returns or exchanges?
We accept returns or exchanges on unused, non-custom items within 14 days of delivery.
Due to our ethical sourcing agreements and the handmade nature of many of our products, certain items may be final sale.
If you experience any issue, please contact info@TeyoliaDeLanda.com — we’ll do our best to find a compassionate resolution.
What if my order arrives damaged?
If your item arrives damaged, please email us within 48 hours of delivery with photos and your order number.
We’ll guide you through next steps — whether that’s a replacement, refund, or carrier claim.
Still have questions?
We’re happy to help.
📧 Email us at info@TeyoliaDeLanda.com
Please include a clear subject line such as “CUSTOMER HELP” or “CUSTOM REQUEST.”
Life brought us here
Why Teyolía de Landa Exists
Teyolía de Landa was born out of real life—motherhood, loss, rebuilding, and the quiet work of making home feel safe and beautiful again. Through seasons that were both joyful and devastating, I turned to paper, tiny rooms, organizing, and gentle rituals as a way to remember, to honor, and to keep going.
Today, this studio gathers those threads into something I can share: paper crafts, mini worlds, and small altar pieces that make space for memory, culture, and everyday calm. My hope is that what I create helps you hold your own stories with a little more tenderness, and invites beauty into the corners of your life.