Shipping & Returns
Shipping Policy
Processing & Fulfillment
Most orders are processed within 2–5 business days.
Custom, made-to-order, or pre-order items may require additional time.
All orders are printed or handmade on demand and are processed Monday through Friday, excluding weekends and holidays. During high-volume periods (sales, holidays, etc.), order processing may take longer.
You will receive an email notification once your order has shipped, including a tracking number. Tracking details typically become active within 24–48 hours.
Shipping Rates & Delivery Estimates
We currently ship within the United States only.
Standard Shipping:
Estimated delivery time: 5–8 business days (after processing)
Please note: Delivery times are estimates and not guaranteed. Delays due to weather, carrier issues, or other unforeseen circumstances are outside our control.
Carrier Delays & Liability
Once your order is handed to the shipping carrier, Off Leash Designs, LLC / Teyolía de Landa is not responsible for delays, lost packages, or damage during transit.
If your package is lost or damaged, please contact the carrier directly to file a claim.
Be sure to retain all original packaging and damaged items as required by the carrier for claims.
Customs, Duties, & Taxes
All prices are listed in USD.
Off Leash Designs, LLC and Teyolía de Landa are not responsible for taxes, duties, or additional fees imposed after shipment. These are the responsibility of the customer.
Returns & Exchanges
If you are not completely satisfied with your purchase, please contact us within 14 days of delivery.
We accept returns or exchanges on unused, non-custom items only.
Custom, made-to-order, or sale items are final sale and cannot be returned or exchanged.
To initiate a return or exchange:
- Email info@TeyoliaDeLanda.com
- Include “CUSTOMER CONCERN” in the subject line for priority assistance
- Provide your order number, reason for return, and photos if applicable
Once approved, you’ll receive instructions for returning your item.
Customers are responsible for return shipping costs unless the item was received damaged or defective.
IMPORTANT NOTE: Ethical Sourcing & Return Exceptions
Many of our partners are ethical cooperatives, tribal artisans, and small independent makers from underserved communities around the world. These vendors work under fair trade and sustainable practices, and as part of those agreements, some items are final sale and not eligible for return.
We honor these partnerships and the cultural integrity they represent. However, because your satisfaction matters deeply to us, if there is a concern or a situation that requires review, please contact us directly. We will do our best to find a thoughtful resolution that respects both our customers and our artisan partners.
Contact Us
For any shipping or order-related questions, please reach out:
(Include “CUSTOMER HELP” or “CUSTOMER CONCERN” in the subject line.)
Life brought us here
Why Teyolía de Landa Exists
Teyolía de Landa was born out of real life—motherhood, loss, rebuilding, and the quiet work of making home feel safe and beautiful again. Through seasons that were both joyful and devastating, I turned to paper, tiny rooms, organizing, and gentle rituals as a way to remember, to honor, and to keep going.
Today, this studio gathers those threads into something I can share: paper crafts, mini worlds, and small altar pieces that make space for memory, culture, and everyday calm. My hope is that what I create helps you hold your own stories with a little more tenderness, and invites beauty into the corners of your life.